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Calibre has been in business since 1973 and we have tried to provide the best customer service and quality of repairs since the beginning. We offer free estimates in hopes that we will be able to repair the item for you and that is how we recoup the cost and time it takes to complete the estimate. If you require a comprehensive estimate for your insurance in order to file a claim but have no intentions of getting the item repaired or the item will be totaled out, we will gladly do an estimate,